Frequently Asked Questions

Ensure there is a clear path to the bedroom. Remove all bedding from your old mattress, and review your sales ticket for the correct address. Please be home for the entire delivery window.

We provide a guaranteed 3-hour delivery window. Our team will contact you on the day of delivery to confirm the estimated arrival time.

If you're not satisfied, you can initiate a one-time comfort exchange after a 30-day adjustment period and within 120 days of delivery. A one-time exchange fee applies.

Please contact our Customer Support team by phone or visit your local store. Our Sleep Experts will guide you through the process.

All claims are handled through our online portal. You will need photos of the defect, the law tag, and your proof of purchase (receipt/invoice).

Never use harsh chemicals, as this can break down comfort layers and potentially void your warranty. The best method is using a waterproof mattress protector.